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NEW HOPE GLOBAL d.o.o. (LLC) respects the privacy of our website visitors and our registered users. This Privacy Policy will explain how our company uses the personal data we collect from you when you use our website. The purpose of this Policy is to ensure that your personal data is under your control and that any processing or collecting of such data is in accordance with the General Data Protection Regulation (GDPR) and all other applicable legal provisions.

  1. What data do we collect?

You may visit our website without giving us your personal information, we do, however, gather technical data, such as IP address and browser-related information, so that we may ensure the connection and presentation of our website. We do, for instance, gather data relating to the options you choose on our website, such as your preferences and selected options, which is a regular procedure for all websites on the internet. Based on this information you may not be personally recognized, the mere purpose for gathering such information is marketing purposes and improving our services.

If you use our website as a registered user we gather and process your personal data, such as your name and address, order information, preferred products, etc. which is necessary in order for us to deliver your orders and to be able to fit you into your network. We inform you of such gathering and processing of your personal data when you register. You may at any time request additional information regarding the purpose and/or use of the gathered data.

If you are subscribed to our newsletters we gather and process your personal information, which you provide whenever entering a contest or subscribing to a newsletter, such as name, address, country of residence, etc.

Some features on our website are provided by third parties, such as Facebook and Twitter plug-ins.

These kinds of plug-ins may receive information related to your use of our website, along with the use of cookies and similar technologies (which are further explained in our Cookies Policy). If you wish to receive further information regarding the plug-ins in relation to data gathering and processing, we kindly refer you to third parties’ websites.

  1. How do we collect and use your data and our legal basis for these uses?

In general, we use your personal information for different reasons – mainly technical, administrative and operative ones, such as to ensure that the content of our website is presented in the best possible way and is tailored to your preferences. This includes troubleshooting, use of website analysis, research, statistics, marketing (along with direct marketing) and website protection.

This Policy regulates the collection of your data through your use of our website. Through the use of our website we collect and process data when you:

  • register online or place an order for any of our products or services;
  • when you complete a survey or provide feedback;
  • use or view our website via your browser’s cookies;

Sometimes we collect data that you provide directly – when you inform us of your name, address and all other relevant information to become a member or to place an order.

If you are a registered member, we also collect data regarding your orders and other information, such as your downline information, which is explained in the member’s agreement.

In cases where you access our website as a guest, the legal basis for our collection and use of your personal data is a legitimate interest. We rely on these legitimate interests to:

  • personalize your experience;
  • recommend relevant content, which we feel you might like;
  • build and manage direct marketing campaigns;
  • send product-related and similar product and services communications;
  • deliver relevant advertising
  • ensure our services are used appropriately;
  • ensure that our products and services conform to agreed industry standards;
  • provide you with support;
  • conduct market research and analytics.

When accessing our website as a registered user, we rely on your consent to gather and process your personal data and to deliver direct marketing communications and place cookies and similar technologies, in accordance with our Cookies Policy. You may withdraw your consent at any time, however, if you do so, we may not be able to provide the product or services, which you have requested.

Furthermore, if you are our contracting partner, we will process your personal information in order to be able to fulfill a contract we have with you. We rely on this legal basis to:

  • take payments, check your identity;
  • provide products and services, which you have asked for and to manage our relationship with you;
  • provide feedback and information regarding your downline;
  • prepare and perform obligations under the concluded contract (the member’s agreement).
  1. How will we use your data?

We use your data so that we can:

  • process your order and manage your account
  • email you with special offers on products and services we think you might like
  • prepare a members agreement and perform our services as agreed upon in the member’s agreement
  • prepare and inform you of your downline performance
  • keep in line with taxation and accounting regulations
  • track the shipments
  • track orders, returns and guarantees;

We do not usually share your data with any third parties, unless we are bound to by the relevant legislation or if we have your explicit consent to do so.

The legal basis for the collection and processing of your personal information is

  1. How do we store your data?

Our company securely stores your data at the server location in Europe(our servers are located in Germany and Finland), while also performing all the necessary security safeguards. Please contact us if you would like more information about these safeguards or server location in general.

Our company will keep your personal data for as long as we have a valid reason to keep it, taking into account the purpose for which they were given and/or collected, whichever is longer. We will, for example, keep a record of your purchase with us for the period necessary for invoicing, tax and guarantee purposes. We may also keep a record of correspondence with you to protect us from a legal claim. When we no longer have a need or lawful basis to keep your information, we will delete or anonymize the relevant information.

The maximum period of data storage is 5 years. After the expiration of this time period, we will delete your data from our servers.

You may, however, request that we delete all your personal information (the right to erasure) following the guidelines, provided hereinafter.

  1. Your rights under the GDPR

Under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the relevant Personal Data Protection Act you have the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision-making

Which you may use under conditions provided in the GDPR and hereinafter:

The right of access – we will provide you with all your personal information which we have gathered and also check that we are lawfully processing it.

The right to rectification – after receiving your notice, we will correct any incorrect information or fulfill any missing information, should they be necessary for one of the purposes to process such data.

The right to restrict processing – you may object to the processing of personal data. After receiving your objection, we will analyze whether the provided data is accurate and being used on a lawful basis and in accordance with the purpose, for which it was given.

The right to erasure – you may delete your account on our website at any time. You may also specifically request erasure of your personal information under conditions set by Article 17 of the GDPR.

Do keep in mind, though, that some of the above stated rights may be limited and subject to relevant legal provisions, your right to object, for instance, may be limited in the event when the lawful basis to collect and use your personal data is based on legitimate interest.

  1. Children

Our website does not collect or use the personal information of persons under the age of 15. If a parent or guardian finds out that a minor under his guardianship has shared his personal information via our website, he/she shall immediately contact our company. After ascertaining that such personal data has in fact been shared, our company will immediately delete any such information, unless the parent/guardian explicitly allows the collection and processing of such data.

  1. Other websites

Our website may contain links to other websites, which are not under our control. Whenever you click on such a link, you will be redirected to the website, separated from our company. If you do visit such a website, please do read their own Privacy Policy and Cookies Policy. We are not reliable for any policies and/or practices of third parties or other websites, which we do not have control over.

  1. How to contact us

If you want to exercise any of the rights above or are dissatisfied with the way we have used your information, please contact our Data Protection Officer (DPO) at support@newhopeglobal.com  

We will seek to deal with your request with undue delay and in any event in accordance with the requirements set by the GDPR.

  1. Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on our website. This privacy policy was last updated on the 28th of June 2021.

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By clicking on create my account, you agree to NH Global’s Privacy Policy. To learn more about how NH Global collects, uses, shares and protects your personal data, please see NH Global’s Privacy Policy above..

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  1. Introductory

This is a website of NH Global d.o.o. (LLC), Sokolska ulica 46, 2000 Maribor, Slovenia, Europe, which is an operator of this website and the online store it includes, as well as the operator of mobiles websites, mobile apps, blogs and related websites, which are all available and represented on this website.

These are NH Global’s Terms & Conditions, which set forth the Agreement between NH Global d.o.o. (»NH Global«) and each use of the website (»user« or »you«). This Agreement governs the use of this website and the legal relationship between the users and NH Global, while determining the rights and obligations of each party as follows:

By using this website or disclosing to us any personal information:

(i) you agree that you have read and understood the terms of this Agreement,

(ii) you accept and agree to be bound by the terms of this Agreement, and

(iii) you accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement.

Furthermore, you undertake to use this website and online store exclusively in accordance with the law, meaning that you will not issue fraudulent orders or create fraudulent accounts. In cases when NH Global deems that the order may be fraudulent or otherwise irregular, it may decline such an order and notify the authorities of irregular activity.

By accepting these terms and entering into this Agreement you guarantee that all the provided data and information, which you will provide, is fully accurate and truthful, including but not limited to: your email address, your name, surname, address and any other personal data.

The terms in this Agreement may change periodically and may be revised at any time and from time to time at our sole discretion by updating this posting. You should visit this page from time to time to review the then current terms of use because they are binding on you. Your continued use of this website means that you accept any changes or modifications to this Agreement. If any modification is unacceptable to you, your only recourse is to terminate this Agreement by contacting us on the e-mail address: support@newhopeglobal.com.

  1. Conclusion of the contract

The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog instead. By clicking the button “order”, you submit a binding order regarding the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email, which is when the contract is formed between NH Global and yourself.

The conclusion of the contract is the moment on which the prices of the products are fixed. All prices include VAT.

  1. Payment

Payment may be made through PayPal, credit card (MasterCard, Visa and Maestro) or any other payment options available in specific country under the terms of your selected payment provider.

  1. i) Payment via PayPal

You pay directly through your PayPal account. Upon submitting your order, you will be forwarded to PayPal to clear the order value. As soon as our PayPal account has been notified about your authorization, shipping starts – depending on the shipping time indicated with the goods. Upon shipping, your PayPal account will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your PayPal account with the factual amount invoiced after having deducted discounts, vouchers, etc.

  1. ii) Payment via credit card

You immediately pay during the process of ordering by entering your credit card data. Upon shipping, your credit card will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your credit card with the factual amount invoiced after having deducted discounts, vouchers, etc.

Until our receipt of full payment the goods remain our legal property regardless of who may be in possession of the goods.

  1. Withdrawal from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

You may exercise your right to withdraw by sending us an email to support@newhopeglobal.com, informing us of your withdrawal and the reason for withdrawal.

If you withdraw from this contract, we shall reimburse you the payments for the ordered products for which you wish to withdraw from the contract. We will reimburse the payment without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 5 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 5 days has expired. The costs of return shipment are born by yourself and shall not be reimbursed by

NH Global unless otherwise agreed between the parties in written form.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed on delivery and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.

  1. Products

It is your responsibility to ascertain and comply with all applicable local, state, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from this website.

You are solely responsible for assuring the product can be lawfully imported into your country. Customers are the importers of records and must comply with all laws and regulations of the destination country.

NH Global reserves the right to remove any product from the website at any time for any reason or to modify the products in any way under their own terms.

  1. Shipping

We ship our packages through our designated logistics partners. The price of shipment differs based on the country of shipment and is calculated individually in the checkout stage of purchase.

The approximate time of shipment will be provided to you at the checkout stage of the purchase, however, NH Global does not guarantee that the products will always be delivered in the predicted time, due to the fact that there are multiple factors that have to be accounted for and are out of NH Global’s control. NH Global is not liable for any damages or other penalties for the potential delay in delivery.

In case one of the ordered products is out of stock, we will split the order into multiple shipments. The products in stock will be shipped immediately, while others will follow after they are available.

The shipment may be accepted by yourself or a person with your permission. In case you are not available at the time of shipment, the courier will send you instructions on where you may pick up your package.

The receipt for your order will be delivered to your designated e-mail within 24 hours after placing the order. The receipt has to be paid in full in order for NH Global to ship the ordered products. If the receipt is not paid in full in the designated deadline, marked on the receipt, we will cancel the order and inform you of cancelation.

NH Global d.o.o. reserves the right to cancel any orders due to products being out of stock regardless of the reason.

After placing an order, changing the terms of the delivery or delivery information is no longer available, unless otherwise agreed upon with the courier.

Please check with your customs office to see if you can import the items ordered and if any additional licenses or permits are needed. NH Global is exempt from any fees and/or charges related to importing of ordered goods. The client is solely responsible to ensure that the products are permitted in the country of delivery.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your package. For information regarding any taxes, customs duties or fees, please refer to the carrier or contact us at support@newhopeglobal.com.

  1. Liability disclaimer

The use of this website and our online store is at your sole discretion and risk. All the programs, materials and products are provided on an “as is” basis, except when otherwise expressly stated by NH Global.

NH Global is not liable for any potential inaccurate and/or unreliable functioning of the website and the online store.

NH Global is not responsible for typographical errors or omissions related to pricing, product descriptions, text or photography.

To the maximum extent permitted by the applicable law, NH Global shall not be liable for any indirect, incidental, special or consequential damages, especially damages for loss of business, loss of profits, loss of use, loss of data, litigation costs or the like.

  1. Indemnification:

You agree to indemnify, defend and hold NH Global harmless from and against all losses, expenses, costs and damages including attorney’s fees resulting from your use or inability to use the website, products or services purchased or obtained by you in connection with the website, any website postings or activity related to your account made by you or another person, your violation of any terms of this Agreement. If you are not completely comfortable with the use of the website, please seek help or contact our customer support with any questions whatsoever.

  1. Copyright, Trademarks and other Intellectual Property

The website design, text, content, selection and arrangement of elements, organization, graphics, compilation, magnetic translation, digital conversion and other matters, related to the website are protected under applicable copyright laws of the Republic of Slovenia. The posting of any such elements on the website does not constitute a waiver of any rights regarding intellectual property.

You do not in any way acquire ownership rights to any elements, visible on the website nor do you acquire any right to use any elements or intellectual rights, owned by NH Global. Except as otherwise provided herein, none of these elements may be used, copied, reproduced, downloaded, posted, displayed, transmitted, photocopied, record or otherwise transferred without NH Global’s prior written permission.

NH Global’s name, logo and all product names are trademarks reserved for NH Global’s sole use. The use or misuse of any marks or any other materials contained on the website without the prior written permission of their owner is expressly prohibited.

  1. Alternative dispute resolution

NH Global is neither obliged nor willing to participate in alternative dispute resolution procedures at consumer arbitration boards.

  1. Contractual language/storage of order text

The contract is concluded in English language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure. You may, however, print your order text immediately upon having submitted the order.

  1. Severance clause

If a court finds a part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force in effect.

  1. Waiver

If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking these terms and conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date.

  1. Governing Law and Jurisdiction

These terms are governed by the law of the Republic of Slovenia and you can bring legal proceedings in respect of the products exclusively in the courts of the Republic of Slovenia.

  1. Legal notice

NH Global d.o.o. (LLC) is a limited liability company, based in Sokolska ulica 46, 2000 Maribor, Slovenia, registered in the Court Register of Maribor, Slovenia, Europe under ID no.: 8673101000, VAT-ID: 16313259, with an initial capital of 7.500,00 EUR.

NH Global may be contacted at any time via their official email: support@newhopeglobal.com

By clicking on CREATE MY ACCOUNT, you agree to NH Global's Terms & Conditions.