NH GLOBAL PRIVACY POLICY

NEW HOPE GLOBAL d.o.o. (LLC) respects the privacy of our website visitors and our registered users. This Privacy Policy will explain how our company uses the personal data we collect from you when you use our website. The purpose of this Policy is to ensure that your personal data is under your control and that any processing or collecting of such data is in accordance with the General Data Protection Regulation (GDPR) and all other applicable legal provisions.

1. What data do we collect?

You may visit our website without giving us your personal information, we do, however, gather technical data, such as IP address and browser-related information, so that we may ensure the connection and presentation of our website. We do, for instance, gather data relating to the options you choose on our website, such as your preferences and selected options, which is a regular procedure for all websites on the internet. Based on this information you may not be personally recognized, the mere purpose for gathering such information is marketing purposes and improving our services.

If you use our website as a registered user we gather and process your personal data, such as your name and address, order information, preferred products, etc. which is necessary in order for us to deliver your orders and to be able to fit you into your network. We inform you of such gathering and processing of your personal data when you register. You may at any time request additional information regarding the purpose and/or use of the gathered data.

If you are subscribed to our newsletters we gather and process your personal information, which you provide whenever entering a contest or subscribing to a newsletter, such as name, address, country of residence, etc.

Some features on our website are provided by third parties, such as Facebook and Twitter plug-ins.

These kinds of plug-ins may receive information related to your use of our website, along with the use of cookies and similar technologies (which are further explained in our Cookies Policy). If you wish to receive further information regarding the plug-ins in relation to data gathering and processing, we kindly refer you to third parties’ websites.

2. How do we collect and use your data and our legal basis for these uses?

In general, we use your personal information for different reasons – mainly technical, administrative and operative ones, such as to ensure that the content of our website is presented in the best possible way and is tailored to your preferences. This includes troubleshooting, use of website analysis, research, statistics, marketing (along with direct marketing) and website protection.

This Policy regulates the collection of your data through your use of our website. Through the use of our website we collect and process data when you:

• register online or place an order for any of our products or services;
• when you complete a survey or provide feedback;
• use or view our website via your browser’s cookies;

Sometimes we collect data that you provide directly – when you inform us of your name, address and all other relevant information to become a member or to place an order.

If you are a registered member, we also collect data regarding your orders and other information, such as your downline information, which is explained in the member’s agreement.

In cases where you access our website as a guest, the legal basis for our collection and use of your personal data is a legitimate interest. We rely on these legitimate interests to:

• personalize your experience;
• recommend relevant content, which we feel you might like;
• build and manage direct marketing campaigns;
• send product-related and similar product and services communications;
• deliver relevant advertising
• ensure our services are used appropriately;
• ensure that our products and services conform to agreed industry standards;
• provide you with support;
• conduct market research and analytics.

When accessing our website as a registered user, we rely on your consent to gather and process your personal data and to deliver direct marketing communications and place cookies and similar technologies, in accordance with our Cookies Policy. You may withdraw your consent at any time, however, if you do so, we may not be able to provide the product or services, which you have requested.

Furthermore, if you are our contracting partner, we will process your personal information in order to be able to fulfill a contract we have with you. We rely on this legal basis to:

• take payments, check your identity;
• provide products and services, which you have asked for and to manage our relationship with you;
• provide feedback and information regarding your downline;
• prepare and perform obligations under the concluded contract (the member’s agreement).

3. How will we use your data?

We use your data so that we can:

• process your order and manage your account
• email you with special offers on products and services we think you might like
• prepare a members agreement and perform our services as agreed upon in the member’s agreement
• prepare and inform you of your downline performance
• keep in line with taxation and accounting regulations
• track the shipments
• track orders, returns and guarantees;

We do not usually share your data with any third parties, unless we are bound to by the relevant legislation or if we have your explicit consent to do so.

The legal basis for the collection and processing of your personal information is

4. How do we store your data?

Our company securely stores your data at the server location in Europe(our servers are located in Germany and Finland), while also performing all the necessary security safeguards. Please contact us if you would like more information about these safeguards or server location in general.

Our company will keep your personal data for as long as we have a valid reason to keep it, taking into account the purpose for which they were given and/or collected, whichever is longer. We will, for example, keep a record of your purchase with us for the period necessary for invoicing, tax and guarantee purposes. We may also keep a record of correspondence with you to protect us from a legal claim. When we no longer have a need or lawful basis to keep your information, we will delete or anonymize the relevant information.

The maximum period of data storage is 5 years. After the expiration of this time period, we will delete your data from our servers.

You may, however, request that we delete all your personal information (the right to erasure) following the guidelines, provided hereinafter.

5. Your rights under the GDPR

Under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the relevant Personal Data Protection Act you have the following rights:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision-making

Which you may use under conditions provided in the GDPR and hereinafter:

The right of access – we will provide you with all your personal information which we have gathered and also check that we are lawfully processing it.

The right to rectification – after receiving your notice, we will correct any incorrect information or fulfill any missing information, should they be necessary for one of the purposes to process such data.

The right to restrict processing – you may object to the processing of personal data. After receiving your objection, we will analyze whether the provided data is accurate and being used on a lawful basis and in accordance with the purpose, for which it was given.

The right to erasure – you may delete your account on our website at any time. You may also specifically request erasure of your personal information under conditions set by Article 17 of the GDPR.

Do keep in mind, though, that some of the above stated rights may be limited and subject to relevant legal provisions, your right to object, for instance, may be limited in the event when the lawful basis to collect and use your personal data is based on legitimate interest.

6. Children

Our website does not collect or use the personal information of persons under the age of 15. If a parent or guardian finds out that a minor under his guardianship has shared his personal information via our website, he/she shall immediately contact our company. After ascertaining that such personal data has in fact been shared, our company will immediately delete any such information, unless the parent/guardian explicitly allows the collection and processing of such data.

7. Other websites

Our website may contain links to other websites, which are not under our control. Whenever you click on such a link, you will be redirected to the website, separated from our company. If you do visit such a website, please do read their own Privacy Policy and Cookies Policy. We are not reliable for any policies and/or practices of third parties or other websites, which we do not have control over.

8. How to contact us

If you want to exercise any of the rights above or are dissatisfied with the way we have used your information, please contact our Data Protection Officer (DPO) at support@newhopeglobal.com  

We will seek to deal with your request with undue delay and in any event in accordance with the requirements set by the GDPR.

9. Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on our website. This privacy policy was last updated on the 28th of June 2021.