NEW HOPE GLOBAL d.o.o. (LLC) respects the privacy of our
website visitors and our registered users. This Privacy
Policy will explain how our company uses the personal data
we collect from you when you use our website. The purpose of
this Policy is to ensure that your personal data is under
your control and that any processing or collecting of such
data is in accordance with the General Data Protection
Regulation (GDPR) and all other applicable legal provisions.
- What data do we collect?
You may visit our website without giving us your personal
information, we do, however, gather technical data, such as
IP address and browser-related information, so that we may
ensure the connection and presentation of our website. We
do, for instance, gather data relating to the options you
choose on our website, such as your preferences and selected
options, which is a regular procedure for all websites on
the internet. Based on this information you may not be
personally recognized, the mere purpose for gathering such
information is marketing purposes and improving our
services.
If you use our website as a registered user we gather
and process your personal data, such as your name and
address, order information, preferred products, etc. which
is necessary in order for us to deliver your orders and to
be able to fit you into your network. We inform you of such
gathering and processing of your personal data when you
register. You may at any time request additional information
regarding the purpose and/or use of the gathered data.
If you are subscribed to our newsletters we gather and
process your personal information, which you provide
whenever entering a contest or subscribing to a newsletter,
such as name, address, country of residence, etc.
Some features on our website are provided by third parties,
such as Facebook and Twitter plug-ins.
These kinds of plug-ins may receive information related to
your use of our website, along with the use of cookies and
similar technologies (which are further explained in our
Cookies Policy). If you wish to receive further information
regarding the plug-ins in relation to data gathering and
processing, we kindly refer you to third parties’ websites.
-
How do we collect and use your data and our legal basis
for these uses?
In general, we use your personal information for different
reasons – mainly technical, administrative and operative
ones, such as to ensure that the content of our website is
presented in the best possible way and is tailored to your
preferences. This includes troubleshooting, use of website
analysis, research, statistics, marketing (along with direct
marketing) and website protection.
This Policy regulates the collection of your data through
your use of our website. Through the use of our website we
collect and process data when you:
-
register online or place an order for any of our products
or services;
- when you complete a survey or provide feedback;
- use or view our website via your browser’s cookies;
Sometimes we collect data that you provide directly – when
you inform us of your name, address and all other relevant
information to become a member or to place an order.
If you are a registered member, we also collect data
regarding your orders and other information, such as your
downline information, which is explained in the member’s
agreement.
In cases where you access our website as a guest, the
legal basis for our collection and use of your personal data
is a legitimate interest. We rely on
these legitimate interests to:
- personalize your experience;
-
recommend relevant content, which we feel you might like;
- build and manage direct marketing campaigns;
-
send product-related and similar product and services
communications;
- deliver relevant advertising
- ensure our services are used appropriately;
-
ensure that our products and services conform to agreed
industry standards;
- provide you with support;
- conduct market research and analytics.
When accessing our website as a registered
user, we rely on your consent to gather and process your personal data and to
deliver direct marketing communications and place cookies
and similar technologies, in accordance with our Cookies
Policy. You may withdraw your consent at any time, however,
if you do so, we may not be able to provide the product or
services, which you have requested.
Furthermore, if you are our contracting partner, we
will process your personal information in order to be
able to fulfill a contract we have with you. We rely on this legal basis to:
- take payments, check your identity;
-
provide products and services, which you have asked for
and to manage our relationship with you;
-
provide feedback and information regarding your downline;
-
prepare and perform obligations under the concluded
contract (the member’s agreement).
- How will we use your data?
We use your data so that we can:
- process your order and manage your account
-
email you with special offers on products and services we
think you might like
-
prepare a members agreement and perform our services as
agreed upon in the member’s agreement
- prepare and inform you of your downline performance
-
keep in line with taxation and accounting regulations
- track the shipments
- track orders, returns and guarantees;
We do not usually share your data with any third parties,
unless we are bound to by the relevant legislation or if we
have your explicit consent to do so.
The legal basis for the collection and processing of your
personal information is
- How do we store your data?
Our company securely stores your data at the server location
in Europe(our servers are located in Germany and Finland),
while also performing all the necessary security safeguards.
Please contact us if you would like more information about
these safeguards or server location in general.
Our company will keep your personal data for as long as we
have a valid reason to keep it, taking into account the
purpose for which they were given and/or collected,
whichever is longer. We will, for example, keep a record of
your purchase with us for the period necessary for
invoicing, tax and guarantee purposes. We may also keep a
record of correspondence with you to protect us from a legal
claim. When we no longer have a need or lawful basis to keep
your information, we will delete or anonymize the relevant
information.
The maximum period of data storage is 5 years. After the
expiration of this time period, we will delete your data
from our servers.
You may, however, request that we delete all your personal
information (the right to erasure) following the guidelines,
provided hereinafter.
- Your rights under the GDPR
Under the General Data Protection Regulation (EU) 2016/679
(GDPR) and the relevant Personal Data Protection Act you
have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision-making
Which you may use under conditions provided in the GDPR and
hereinafter:
The right of access – we will provide you with all your
personal information which we have gathered and also check
that we are lawfully processing it.
The right to rectification – after receiving your notice, we
will correct any incorrect information or fulfill any
missing information, should they be necessary for one of the
purposes to process such data.
The right to restrict processing – you may object to the
processing of personal data. After receiving your objection,
we will analyze whether the provided data is accurate and
being used on a lawful basis and in accordance with the
purpose, for which it was given.
The right to erasure – you may delete your account on our
website at any time. You may also specifically request
erasure of your personal information under conditions set by
Article 17 of the GDPR.
Do keep in mind, though, that some of the above stated
rights may be limited and subject to relevant legal
provisions, your right to object, for instance, may be
limited in the event when the lawful basis to collect and
use your personal data is based on legitimate interest.
- Children
Our website does not collect or use the personal information
of persons under the age of 15. If a parent or guardian
finds out that a minor under his guardianship has shared his
personal information via our website, he/she shall
immediately contact our company. After ascertaining that
such personal data has in fact been shared, our company will
immediately delete any such information, unless the
parent/guardian explicitly allows the collection and
processing of such data.
- Other websites
Our website may contain links to other websites, which are
not under our control. Whenever you click on such a link,
you will be redirected to the website, separated from our
company. If you do visit such a website, please do read
their own term Policy and Cookies Policy. We are not
reliable for any policies and/or practices of third parties
or other websites, which we do not have control over.
- How to contact us
If you want to exercise any of the rights above or are
dissatisfied with the way we have used your information,
please contact our Data Protection Officer (DPO)
We will seek to deal with your request with undue delay and
in any event in accordance with the requirements set by the
GDPR.